Use Cases
Success Case Personal Pay
Personal Pay reaches 99% reconciliation effectiveness
Argentina’s digital wallet unified operations and automated control over 480M+ records.
99%
Reconciliation effectiveness
5 min
To reconcile 2.4M+ transactions
90%
Reduction in reconciliation times
About Personal Pay
Personal Pay is the digital wallet of Personal, a mobile app that connects people with their money in a fast, simple way. With over 4.7 million customers, it offers digital financial services that drive everyday economics and promote financial inclusion across the country and region.
Personal Pay Challenge
Personal Pay faced high transactional complexity with ~60M monthly records, 4.7M users and strict Central Bank of Argentina (BCRA) standards. The prior model had four structural tensions limiting scalability.
Tech limits and manual workload
SAP could not process large files, forcing the team to split them into 3 or 4 parts.
Fragile infrastructure and risk
Power BI on a shared server caused queuing and up to 1.5 days of total downtime.
Operational silos and overlap
Operations reconciled in Power BI, Finance in SAP: two parallel flows with no single source.
Late visibility and regulation
Manual monthly accounting and tedious fund verification to comply with BCRA.
Results achieved
From fragmented tools to a unified real-time financial control platform.
Before Simetrik
- Fragmented systems: SAP Auditar and Power BI on shared server
- Files manually split into 3 or 4 parts to be loaded
- Two disconnected parallel flows between Operations and Finance
- Manual, reactive accounting executed once a month
- Control limited to one product; errors detected a month later
- IT dependency to create or modify reconciliations
After Simetrik
- Unified platform with 100% automated ingestion via S3/SFTP
- 2.4M transactions processed in 5 minutes
- One integrated flow with 90% reduction in reconciliation times
- Automated journal entries to SAP with 3 scheduled daily runs
- Real-time control for 6 products with 99.9% effectiveness
- Full finance team autonomy with no intermediaries
How was it solved?
Personal Pay deployed Simetrik as its unified financial control core. The platform replaced fragmented tools with an automated, scalable, real-time model, with 17 active reconciliations and 3 accounting models across 3 ecosystems.
How the solution was structured
Five domains of Simetrik’s financial control framework were applied, from revenue reconciliation to BCRA regulatory traceability, with automated accounting to SAP.
Cash In
Transfer and QR payment reconciliation
Daily revenue control via 7 active reconciliations, validating each movement against internal and external sources.
Cash out
Outbound funds and withdrawal control
Automated validation of outbound payment and transfer flows, with traceability and discrepancy detection.
Claims & Chargebacks
End-to-end prepaid card traceability
Full-cycle Global Processing control: authorizations, presentments and chargebacks, with card tracking.
Accounting Automation
Auto journal entries & Clean Core
Automated journal entry generation to SAP via 3 daily runs, eliminating monthly manual recording.
Unified Oversight & Alerts
Executive visibility and BCRA compliance
Automated BNPL loan control and fund verification in the collection account, with early alerts and traceability.
