Solutions
Use Cases
Success Case Nexxia
How Nexxia went from 12 hours to 10 minutes in reconciliations
With Simetrik, the team automated 97% of their processes and achieved a 200% ROI.
200%
ROI from the project reconciling with Simetrik
98%
reduction in reconciliation time
6M+
transactions consolidated monthly
About Nexxia
Nexxia is a company specialized in the design, operation, and optimization of loyalty programs, focused on transforming the relationship between brands and customers. Its platform integrates data, analytics, and execution to manage complex processes such as reward accrual and redemption, driving retention and customer lifetime value.
Nexxia's Challenge
As Nexxia expanded its loyalty ecosystem, the volume and complexity of point accrual and redemption transactions grew, creating challenges to reconcile data from multiple sources and detect errors early.
Manual reconciliation processes
Operational work relied on manual data reviews and validations across different sources.
Errors difficult to identify
Inconsistencies in accrual and redemption processes could go unnoticed or be detected too late.
Operational inefficiencies
Manual tasks and reprocessing led to inefficient use of the team’s time.
Lack of standardization
Processes were not formalized, making traceability and operational control difficult.
Results achieved
Nexxia’s operational leap: from manual Excel processes to automated reconciliations with Simetrik.
Before Simetrik
- Each reconciliation flow had its own operational logic
- Manual processes over 12 hours with downloads and Excel matching
- Inconsistencies led to reprocessing that consumed team time
- Limited scalability: growth required more resources and risk exposure
After Simetrik
- Automated processes achieving reconciliation rates above 95%
- Reconciliations under 10 minutes, eliminating repetitive manual work
- Agile detection of discrepancies and greater operational visibility
- Standardized processes that improve traceability and facilitate audits
How was it solved?
Simetrik was implemented as the central reconciliation and control platform for Nexxia’s operational processes, initially focused on redemptions and process improvements, but its impact went beyond that initial scope.
How the solution was structured
We applied 4 Simetrik domains to automate reconciliations, manage discrepancies, unify visibility, and connect operations with accounting.
Cash In
Accrual and redemption reconciliation
Automated validation of each transaction against banks, core, and ERP, with reconciliation rates above 95%.
Claims & Chargebacks
Dispute and discrepancy management
Agile detection of unreconcilable transactions, with centralized reporting that accelerates dispute resolution.
Accounting Operations
Single source of truth for accounting
Centralized data ensuring integrity between operations and accounting, with full traceability for audits.
Unified Oversight & Alerts
Shared visibility across teams
Shared dashboards where Operations, Finance, and Accounting detect differences in real time and prevent impacts.
