Use Cases
Success Case Kushki
Kushki: regional financial control for payments in 5 countries
From country-level controls to one architecture for reconciliation, observability, and AI automation.
300M+
annual transactions under control
>99.99%
reconciliation rate in hundreds of controls
10 min
in reconciliations that used to take 8 hours
About Kushki
Kushki is a payment infrastructure company that connects merchants, businesses, and financial institutions through a regional payment platform across Latin America. It integrates multiple payment methods, acquiring, aggregation, and financial services, processing hundreds of millions of transactions per year with high availability and security.
Kushki's challenge
Kushki’s regional growth multiplied transactions, processors, brands, and business lines. The challenge was no longer just reconciling, but ensuring Finance, Operations, and Accounting worked from the same source of truth to scale with control.
Operations fragmented by country
Each country and flow had its own processes, reconciliations, and criteria, with no regional view.
Limited operational observability
There was no way to monitor business health daily or catch anomalies early.
Dependence on manual processes
Analysis relied on manual reconciliations, file handling, and knowledge held by specific people.
Information fragmented across areas
Finance, Operations, and Accounting used different sources, adding validation work before close.
Results achieved
How Kushki’s financial operation evolved after consolidating its regional controls on Simetrik.
Before Simetrik
- Processes distributed across teams
- Reconciliations isolated by processor
- No operational observability
- No KPIs
- No operational AI strategy
- Manual, reactive processes reliant on specific individuals
After Simetrik
- A single regional financial control platform
- A single reconciliation logic for 5 countries and 2 business lines
- Daily observability with end-to-end traceability
- Executive KPIs for decisions based on reconciled data
- Automation and AI agents built on a reliable source
- Automated, standardized, auditable processes with continuous alerting
How was it solved?
Kushki consolidated its regional financial controls on Simetrik: a single platform for its Aggregation and Acquiring operations, where transactional, financial, and executive controls run under one logic of reconciliation, traceability, and observability.
How the solution was structured
5 domains were applied on a single source of truth, enabling the shift from country-by-country reconciliations to a regional financial control platform:
Cash In
Reconciliation & transactional integrity
Transaction-by-transaction control across internal ledger, processors, and settlements: sales, refunds, and chargebacks.
Fees & Billing
Difference and claims monitoring
Control of fees, commissions, and costs charged by processors and brands against negotiated terms, supporting recovery.
Claims & Chargebacks
Rejection and incident management
Continuous monitoring of rejections, incidents, and exceptions to identify loss-causing events and enable recovery.
Accounting Operations
Bank certification and financial close
Daily verification of bank inflows, bank reconciliation, and accounts receivable for faster financial closes.
Unified Oversight & Alerts
Operational observability and automation
Executive dashboards, automatic alerts, and AI agents tracking sources, reconciliations, KPIs, and exceptions daily.
