Use Cases
Success Case iFood
iFood: from canned reports to control over every transaction
Latin America’s largest delivery marketplace centralized every in-app transaction with Simetrik.
3 bps
in discrepancies found in Pix costs
8
third parties, 100% integrated
3 hours
to adjust a template, versus days
About iFood
iFood is Latin America’s largest delivery marketplace, operating in Brazil and Colombia. With tens of millions of orders a month, it connects restaurants, couriers and consumers on a platform that processes credit and debit cards, Pix, digital wallets and installment credit across multiple acquirers and banks.
iFood's challenge
For years, iFood relied on a reconciliation provider that delivered only pre-formatted reports: no access to acquirers’ raw data, no flexibility for custom analysis, and no agility to respond to change in a dynamic environment.
Reliance on a limited provider
The previous solution operated as a black box, with no access to acquirers’ original files.
Disputing charges without evidence
Without raw data, disputing fees or improper charges rested on arguments with no hard evidence.
Fragility in the face of change
Every acquirer layout change left iFood hostage to the vendor’s response time.
A tool that served no team well
IT, Payments, Order to Cash and Accounting each needed different views of the same data.
A payments portfolio without infra
Pix, new wallets and growth demanded fast integrations and precise cost control.
Results achieved
What changed in iFood’s financial control operation after migrating to Simetrik.
Before Simetrik
- Access limited to summarized reports, with no raw data from third parties
- Acquirer layout changes caused stoppages that lasted days
- Billing errors went undetected, with no cost control by contract
- Rigid reports; specific analysis depended on IT or outside vendors
- Files from a major bank had never been validated against the statement
With Simetrik
- Direct connection to every external source, with auditable raw data
- Adaptations resolved in hours by the internal team itself
- Millions of bps identified through traceable third-party cost data
- +20 reports built by the team itself on a no-code platform
- Files validated against the bank statement, exposing previously invisible gaps.
How was it solved?
iFood deployed Simetrik as the central financial control infrastructure over payment data: a full migration of legacy integrations, direct access to acquirers’ raw data, no-code reports for each team, and systematic control of fees and costs.
How the solution was structured
iFood processes tens of millions of orders a month across multiple acquirers and banks. Simetrik structured control across 3 domains, connecting every external source and giving the team autonomy.
Cash In
Inflows: payment methods
Automated reconciliation of every inflow by product and partner, with early detection of discrepancies.
Accounting Operations
Accounting close for banking products
Consolidated accounting close by third party, with full traceability from transaction to record.
Fees & Billing
Fee and cost control
Custom reports for fee and cost control and chargeback analysis.
