Solutions
Use Cases
Success case ePayco
ePayco scales transaction control with Simetrik
From manual reconciliations to daily automated monitoring over $28B COP monthly
97.2%
improvement in operational efficiency
37
daily active reconciliations
$28B
COP monthly under structural control
About ePayco by Davivienda
ePayco by Davivienda is Colombia’s leading payment gateway. It processes multiple payment methods in a demanding operational environment, integrating franchises, acquirers, digital wallets, and banking agents. It manages significant monthly TPV volumes with traceability, settlement, and continuous financial control requirements.
ePayco's Challenge
ePayco operated with 7 payment methods and 21 transactional sources alongside franchises, acquirers, and providers. Growth in volume and diversity demanded a control model that could scale without increasing headcount.
Manual reconciliation in Excel
Processes taking up to one week of manual validations with high risk of undetected errors.
Delayed cash flow visibility
Provisions and payments were managed monthly, with no daily visibility into pending items.
Low fee traceability
Manual reviews of up to 8 hours per method to detect discrepancies in charged commissions.
Regulatory and audit risk
Growth demanded greater traceability, documentation, and accounting support under IFRS.
Results achieved
ePayco transformed its reconciliation with measurable results in efficiency, control, and scalability.
Before Simetrik
- Manual reconciliation with high operational burden
- Processes taking up to 8 hours per payment method
- Reactive monthly control
- Risk of hidden costs and undetected discrepancies
After Simetrik
- 99.5% automated reconciliation
- 1.5 hours average per method (97.2% improvement)
- Daily monitoring with 37 active reconciliations
- 100% of discrepancies identified and traceable
How was it solved?
ePayco implemented Simetrik as its central financial control platform, building an automated and preventive model. 21 sources were integrated, 30 reports automated, and 37 daily reconciliations activated with continuous T+2 visibility.
How the solution was structured
ePayco manages multiple franchises, acquirers, and providers with different settlement schemes. Simetrik structured control across 4 domains, with no manual processes or fragmented logic.
Cash In
Daily revenue validation
Daily reconciliation validating processed TPV vs. settlements received for each payment method and provider.
Cash out
Settlement and payment control
Management of settlements, provisions, and provider payments under a T+2 model, with full traceability.
Fees & Billing
Systematic fee validation
Automated comparison between agreed conditions and amounts charged by processors and payment networks.
Claims & Chargebacks
Dispute lifecycle tracking
Identification and tracking of chargebacks, held transactions, duplicates, and operational discrepancies.
