Solutions
Use Cases
Success Case Neon
Neon automates 100% of reconciliations at scale
From manual processes to full automation: Neon eliminated errors and scaled volume 100x
0.3bps
in identified discrepancies per year
100x
growth in transaction volume
5 FTEs
freed capacity and avoided costs
About Neon
Neon is a Brazilian fintech founded in 2016. It offers fee-free digital accounts, cards, personal loans, investments, and cashback. Through MEI Fácil, it provides financial services to micro-entrepreneurs across Brazil. Today, Neon has more than 32 million customers.
Neon's Challenge
During its rapid growth, Neon faced the challenge of reconciling an increasing volume of transactions from its new banking products under Central Bank supervision.
Manual and fragmented reconciliation
Processes dependent on SQL, spreadsheets, and scattered files, requiring multiple teams
Opportunity to scale control
The growth of Pix Credit and new products opened the opportunity to innovate the operational control model
High operational risk
Over 200 daily discrepancies in Pix Credit and 20 in invoices, with no automatic detection
Impact on customer experience
Between 150 and 200 daily adjustments detected by customers, with up to 15-day resolution
Results achieved
Neon went from manual reconciliations with SQL and Excel to full automation across all its products.
Before Simetrik
- Manual reconciliations based on SQL, files, and spreadsheets
- New products took up to 2 months to be reconciled
- Daily processes taking up to 2 hours per product
- Discrepancy analysis with high manual burden
- Teams without autonomy to operate the platform
- Over 200 daily discrepancies in Pix Credit
After Simetrik
- 100% automated reconciliations with end-to-end traceability
- New products integrated in just 1 week
- Processes completed in 15 minutes per product (94% efficiency)
- 50% reduction in discrepancy analysis effort
- 50+ people trained and operating autonomously
- Pix Credit discrepancies reduced from 200 to 5 per day, recovering USD 570K/month
How was it solved?
Neon implemented Simetrik as its centralized reconciliation platform. It automated 100% of its flows (Pix Credit, invoices, cards, and installments), freed 9,120 operational hours, and 5 FTEs of capacity for strategic analysis.
